Privacy Policy

Last updated: Monday 14th April 2025

ICEE Managed Services Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are
   ICEE Managed Services Ltd is a provider of specialist managed services for electrical infrastructure and communications systems. Our registered office is located at:
   28 Warfield Avenue, Waterlooville, PO77JN.
   Company registration number: 454727
   For any data protection or privacy-related inquiries, please contact:
   Email: info@icee.co.uk

2. What Information We Collect
   We may collect and process the following types of personal data:

• Name, job title, and contact details (email, phone number, address)

• Business information (company name, role, department)

• IP address and browser/device information

• Correspondence through email, phone, or contact forms

• Usage data when visiting our website (e.g., cookies, page visits)

3. How We Use Your Data
   We process your personal data for the following purposes:

• To provide our services and respond to enquiries

• To manage business relationships and customer accounts

• To comply with legal obligations

• For marketing purposes (only with your consent)

• To improve our website and user experience

4. Legal Basis for Processing
   We only process your personal data where there is a legal basis under UK GDPR, such as:

• Your consent

• Performance of a contract

• Compliance with a legal obligation

• Our legitimate interests (provided these do not override your rights)

5. How We Store and Protect Your Data (GDPR Compliance)
   We take data protection seriously and implement robust technical and organizational measures to safeguard your personal data.

Storage:

• All personal data is stored on secure UK- or EU-based servers (or other GDPR-compliant data centers).

• Access to data is restricted to authorized personnel only.

• Any third-party processors we use (e.g., CRM tools, hosting providers) are vetted and subject to data processing agreements that comply with GDPR.

Security:

• Data is encrypted in transit and at rest where appropriate.

• Regular security audits and access controls are in place.

• We maintain internal policies on data access, retention, and breach response.

Retention:

• We only keep personal data for as long as necessary for the purpose it was collected or as required by law.

• Once data is no longer needed, it is securely deleted or anonymized.

Your Rights under GDPR:
You have the following rights:

• Access your data

• Rectify incorrect data

• Request deletion (right to be forgotten)

• Restrict or object to processing

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at info@icee.co.uk

6. Sharing Your Information
   We do not sell or rent your personal information. We may share your data with:

• Trusted service providers who assist us in operating our business

• Legal or regulatory authorities if required by law

• In the event of a business transfer (e.g., merger, acquisition)

7. Cookies and Website Analytics
   Our website uses cookies to enhance your experience. You can manage cookie settings via your browser. Please refer to our [Cookie Policy] for full details.

8. Third-Party Links
   Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us
    If you have any questions about this Privacy Policy or how your data is handled, please contact:
    Email: info@icee.co.uk
    Phone: 02392 230604